FAQ

How long will my order take to be shipped?

- UPDATE as of 02/03/2025 my shop has suddenly increased in orders so due to the amount of open orders waiting to be made and packaged, my processing time is now 1-2 weeks. I appreciate your patience! 

- OLD UPDATE. My processing time is currently 3-5 days. However during busy times such as holidays and new releases, this can some times take a few days extra. 

How long will my order take to arrive once shipped?

- This depends, It can take between 5-7 days. However during busy postage times such as the Christmas period, It could take longer than expected. If your order hasn't arrived after 2 week, please contact me on Instagram @the_rocking_witch and I will do my best to help you. 

Do you offer tracked shipping?

  • I only do tracked shipping on big themed boxes such as my Christmas boxes

What shipping service do you use?

- I use Royal Mail and everything is sent 2nd class standard 

An item I want is out of stock, What do I do?

- I restock nearly every item, unless it is limited edition. I give lots of updates on my Instagram when I do restocks and when I might be discontinuing an item. Sometimes it takes me a while to restock everything but if you want anything specific that has been out of stock for a while, please send me a message on Instagram and I will see what I can do. 

Do you offer gift wrapping? 

  • Every item is packaged in a striped paper bag with a witchy wax seal. I also include a few extra goodies in each order!
  • If you are buying something as a gift for someone and would like to include a note to them or do not want an invoice with prices inside, please send me a message on Instagram @the_rocking_witch and I will be happy to help you! 

Do you do custom orders?

  • Yes, I do! please message me on Instagram @the_rocking_witch and we can chat about what you would like

Will you sell items from your themed boxes individually ?

- Unfortunately not, all items in my themed boxes are limited edition only and will NOT be sold separately 

Do you ship internationally ? 

  • Currently, I do not.   

Do you ship to Ireland?

  • Due to the new rules and regulations coming into place I am no longer able to send to Ireland, I'm sorry